OK, let me start off by saying I NEVER let bills go by and make sure I set aside money so I’m prompt. Also, I’m not naive- I know CCs don’t care HOW you mess up…but I also know they want to keep their customers.
LONGER VERSION:
I’m a 22 year old college student. Last year (April 2008) I got my first credit card, mainly to establish credit, and that’s it. I signed up for CitiCard Platinum Select Visa. It had 0% APR for the first 6 months, and a surprisingly good APR after that (9%). Yes, I read the fine print- if you mess up just once, they could reserve the right to bump up the APR A LOT.
So since April 2008 I’ve avoided using it for many big things- the biggest thing came when I had to step in for a family emergency and put 0 bucks on there. I wasn’t happy about that, but I did get help paying that back. I started out paying a few hundred a month (the minimum was only 22 something a month) and have since paid ON TIME every month, usually at least 40 bucks more than the minimum. Currently I had about 1300 on the bill and was paying it down. They liked me, of course, and kept increasing my limit until I had 3500 on the card (of course, I wasn’t putting more stuff, but still). Everything was good.
Until this past week.
I lost my job and was running low on my usual bank account money. When I realized I wasn’t going to be able to replenish that in time, I asked a family member to spot me 30 bucks through their account because I wanted to make sure I paid this on time. I entered their bank account info online, double checked it…but stupid me, I was still one digit off somehow and the payment was returned.
Now, I did this at the end of the month, so by the time the payment processed and was returned, it was past the due date. As SOON as I was alerted, I called them and made June’s payment over the phone (that happened on July 2nd) from my newly replenished bank account.
Today, I go online, and guess what? Yup, late fee and returned check fee. I expected that. But they also bumped my APR from 9% to 28.9% and my minimum is now 9 instead of . I expected the APR bump, but they seem to really be going for the throat.
I need to call them tommorow, obviously. What should I say? Can I get negotiate? Can I get my APR back down to 9? This is my first error in over a year and it was a clerical one…clearly I was trying to pay them. I know I’ll have to pay some fees one way or the other, but since I have new credit I’m worried about my APR and my credit score. I’m going to cancel if they don’t revert my APR, simply because I can’t afford that. What should I be leary of when cancelling, if it comes to it?
Thanks
***************SHORT VERSION:
If you didn’t want to read all that: I’m a student with new credit, has been on time with payments for over a year, tried to pay ON TIME but because of a clerical error I entered the wrong bank account info, which caused me to get a bounced check/late fee, but worst of all, my APR went from 9 to 28 percent. Can I get them to reverse this?
Called and got it resolved today, they agreed to reverse every charge and lower my APR back to normal. I didn’t even have to argue…I got lucky this time.
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