Comments on: Suspected fraud- what to do when credit card machine says suspected fraud? http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm Sat, 19 May 2012 14:31:50 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: memyselfandI http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm/comment-page-1#comment-2657 memyselfandI Sat, 19 Jun 2010 19:14:38 +0000 http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm#comment-2657 I would start with asking the customer for picture ID and calling the 1-800 # that would be on the back of the credit card for more information. I would start with asking the customer for picture ID and calling the 1-800 # that would be on the back of the credit card for more information.

]]> By: Nikki S http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm/comment-page-1#comment-2658 Nikki S Sat, 19 Jun 2010 19:14:38 +0000 http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm#comment-2658 You need to call one of the three consumer reporting agencies asap, here is Equifax's number 800-525-6285 or Experian 888-EXPERIAN One call will alert all 3 agencies and they will place a fraud alert on your credit file for 90 days. Contact Discover and contact your local police department to file an identity theft report as soon as possible. You need to call one of the three consumer reporting agencies asap, here is Equifax’s number 800-525-6285 or Experian 888-EXPERIAN
One call will alert all 3 agencies and they will place a fraud alert on your credit file for 90 days. Contact Discover and contact your local police department to file an identity theft report as soon as possible.

]]> By: In Hiding http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm/comment-page-1#comment-2656 In Hiding Sat, 19 Jun 2010 19:14:38 +0000 http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm#comment-2656 You should have asked the person for ID, then called your manager over to ask what their policy is. Keep the ID and Discover card in your hand- you probably would have to notify the customer that this is what came up, and that you have to hold the card and phone police to notify them. Sometimes, some accounts have instructions on them that if a charge over a certain amount attempts to be processed, the transaction must be denied. This is usually put in place by the customer themselves, but sometimes can be automatic. Perhaps the customer didn't realize they had this hold on their account. You should have asked the person for ID, then called your manager over to ask what their policy is. Keep the ID and Discover card in your hand- you probably would have to notify the customer that this is what came up, and that you have to hold the card and phone police to notify them.
Sometimes, some accounts have instructions on them that if a charge over a certain amount attempts to be processed, the transaction must be denied. This is usually put in place by the customer themselves, but sometimes can be automatic. Perhaps the customer didn’t realize they had this hold on their account.

]]> By: Michael T http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm/comment-page-1#comment-2659 Michael T Sat, 19 Jun 2010 19:14:38 +0000 http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm#comment-2659 I don't understand. You asked if you should inform the cardholder. Wasn't the co-worker the cardholder? If not, then that is probably the suspected fraud. I don’t understand. You asked if you should inform the cardholder. Wasn’t the co-worker the cardholder? If not, then that is probably the suspected fraud.

]]> By: OC1999 http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm/comment-page-1#comment-2660 OC1999 Sat, 19 Jun 2010 19:14:38 +0000 http://smallbusinessmerchantaccounts.org/suspected-fraud-what-to-do-when-credit-card-machine-says-suspected-fraud.htm#comment-2660 I have never seen that exact term. What usually happens is that it comes up with a code. At that time you are supposed to call the merchant authorization number(Discover might call it something else). You are generally not supposed to "tip off" the customer of a possible problem. But you are also not supposed to give back the card until the auth center informs you what to do. If you approved the sale and the card holder claims fraud. Discover will do a charge back because procedure was not followed. If this happens your manager will not be very happy with you. Again this is what should happen. It would be best to discuss this with your manager to know what to do in the future. I have never seen that exact term. What usually happens is that it comes up with a code. At that time you are supposed to call the merchant authorization number(Discover might call it something else).

You are generally not supposed to "tip off" the customer of a possible problem. But you are also not supposed to give back the card until the auth center informs you what to do.

If you approved the sale and the card holder claims fraud. Discover will do a charge back because procedure was not followed. If this happens your manager will not be very happy with you.

Again this is what should happen. It would be best to discuss this with your manager to know what to do in the future.

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