How do you go about disputing a check?

I am going to stop by the bank on Monday, but I just wanted to get some advice over the weekend before then.

I recently paid with a check for a loan officer training manual that included several CDs and DVDs. When I got home, the package was missing four of the CDs. I immediately called the customer service number and I had to leave a message. They took a couple of days to call me back, but they told me they would mail the missing CDs. I got the package in the mail a few days later and there were only two out of the four missing CDs. I have called back three separate times and left three separate messages trying to resolve this problem, but I have not received a return phone call. I know it would be no issue to dispute the charge if I had paid with a credit card, but I’m not quite sure about the process for disputing a charge when you pay with a check.

The training package was 5, so I’m a little bit irritated to say the least…

Thanks in advance for your advice!
Oh, I forgot to mentio…yes, the check has already cleared. I was planning on stopping the payment on the check when I received the package and realized that it was still missing two CDs, but the check had already been cashed the day prior to that.

Technorati Tags: couple of days, credit card, customer service number, dvds, few days, little bit, loan officer training, mail, phone call, thanks in advance

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