How do I get out of my Sprint cell phone contract?
About 6 months ago, we got service with Sprint. We discovered that we had little to no signal at our home. We called and were told they were in the process of putting more towers up, to be patient. We have been going around and around with them for the past month. The network tech said the closest tower was 5 miles away. So we use roaming. Roaming is included on our phone plan. However, everytime we try to place a call in roamining it tells us our phone isn’t registered and demads a credit card number. They have tried all kinds of updates, even given us a new phone…nothing. I work from home at night and if the cable goes down, so does my home phone. I have to drive 2 miles into town at 3 in the morning to call in. Yet their attitude is that it isn’t their problem and we just have to deal with it. If we cancel the contract, they will charge us early termination fees. I need a cell that works. We are paying for a service we can’t hardly use. Help!
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5 comments
getnightlife on September 13, 2009 at 8:42 am
You have to start by carefully reading your terms of service. To the best of my knowledge they have to let you out of your contract under the circumstances you describe. Try being a little more forceful with them, you have to be affirmative and persistent - but do not use curse words or it could damage any Better Business Bureau complaints. Which is the next thing you can do is file a complaint.
Try different techniques to make a roaming call at your house. Dial numbers using the area code and no area code for example if dialing 555-1111 give you a request for a credit card try 203-555-1111 and 1-203-555-1111 one of these may break that request and get through.
NOW here’s the fun part if you can figure out how to connect to calls in roaming mode put your phone setting to roam only. Then make calls as many as long as you can. Sprint will drop you from their contract fast.
As a last resort you can trade your contract off at
http://www.cellswapper.com/
or
http://celltradeusa.com/
Search the web for the term "get out of sprint contract"
and some other resources will show up.
good luck
JESSYCA W on September 13, 2009 at 8:42 am
go to the place where you got the phone and stop your contract. or go online an stop it
Distorted Vision on September 13, 2009 at 8:42 am
1. Check out the provider’s coverage map, and pick a spot in the middle of nowhere that gets NO coverage. I’m talking coverage for about 300 miles around the spot.
2. Sign up for online billing and make sure they’re not sending you ANY mail.
3. Change your address to a location in that no coverage zone.
4. Call customer service and report that you get no coverage at home. Their failure to provide service where you live constitutes a violation of their contract. This also means you are, according to the contract terms, allowed to break the contract without paying any penalty fees.
5. Spend the next seven years knowing that if the cell phone provider figures out you did this, you’re not only guilty of fraud, but they can charge you the normal termination fee as well as monthly fees for the intervening period.
Alternately, just pay the early termination fee.
LiberT on September 13, 2009 at 8:42 am
Basically, the same thing happened to me when I got tired of there attitude and general lack of help and decided to cancel early. It cost over 200.00 buck to do it. But I did and would never go through them again. metro pc is good. you can pay monthly and they dont cancle your phone and charge you an arm and leg if your late on the payment. However if you are your phone still works for 911.
tofer on September 13, 2009 at 8:42 am
tell them you moved to another state that they do not cover and you shouldn t have to pay all the termination fee