I purchased an item from a specialty shop online and paid for it with a credit card. The website said they ship their orders within 24 hours or at the 1-3 days. They accepted my payment but it has been listed as pending for about week now and i have sent customer support messages through their website and gotten no response and to the email account i found for the administrator through a "whois" site but haven’t gotten a response either. I called the phone number they had listed and it seemed to be for the domain registery and they had a voicemail saying if i need to contact the owner of the domain to email them or send a certified letter. My only guess is that the website is no longer being managed (out of business) but they haven’t closed the site down, but I really don’t know what the case is. But how do I get my money back ?

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