Business Contract Disputes…?
Ok, so I went to cancel my merchant account service that I had on my website from this company. They informed me today there’s a 0 cancellation fee. Supposedly when I signed up with them it was for a year (which I was never made aware of), and when I specifically asked the sales representative multiple times if there were any fees or hidden costs I should know about before filling out the paperwork when I first signed up, he reassured me no. The two sales reps I have talked to on the phone have been very rude to me from that company, and they are not budging to my complaints. —————————————-I have filed a complaint in BBB, but if that doesn’t solve the problem my question is this: Is it possible to just take their product off of my website, close out my bank account to which they are billing every month from my debit card, and just open a new one?
Thanks for your time!
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One comment
JFAD on October 22, 2009 at 4:04 am
You clearly have a dispute but the proper avenue to resolve the dispute lies within the Agreement which you agreed to when you signed up for their service. Did you read the FINE PRINT-most likely where the hidden fees and costs are explained, otherwise, they would not be charging these fees without legal recourse against them. There may be an "Arbitration" clause which requires any dispute be resolved through arbitration. You’ll need to carefully review the terms of the service agreement to which you entered with the company, then make a determination as to whether you must resolve your complaint through arbitration, the legal process to which you may/may not have agreed to. Otherwise, you may file a complaint in court (jurisdiction is another issue - i.e. the proper place/court in which to file the complaint). Consult an Attorney who specializes in Contracts and Business Law.
In the meantime, yes, I would close the account from which they are charging these fees and costs. At the very worst, you may end up having to pay these amounts in the future if in fact your agreed to certain terms in the service agreement.
Close the account and request a written copy of the full service agreement. From there you can determine your legal remedies and course of legal action.